Privacy Policy
Last Updated: December 2025
At IDEOLOGIX MEDIA (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (ideologix.com) or use our services.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
The data controller responsible for your personal data is:
IDEOLOGIX MEDIA
Ul. Ilindenska 10
Kicevo, North Macedonia
Registration No: 7195389
Email: info [at] ideologix.com
2. Information We Collect
2.1 Information You Provide
Contact Forms: When you contact us through our website, we collect your name, email address, and message content.
Account Information: If you purchase a WordPress plugin, we create an account for you and collect your name, email address, and any other information required to deliver the product and provide support.
Payment Information: We do not collect or store payment card details. All payments are processed securely by our payment processor, Paddle.com, who collects and processes your payment information directly.
Client Projects: When you engage our services, we collect information necessary to complete your project, which may include business information, content, and other materials you provide.
2.2 Information Collected Automatically
Analytics Data: We use Google Analytics to understand how visitors use our website. This includes information such as:
- Pages visited and time spent on pages
- Referring website or source
- Browser type and device information
- General geographic location (country/city level)
- IP address (anonymized)
Cookies: We use minimal cookies on our website. See Section 6 for details.
2.3 Hosting Client Data
If you use our managed hosting services, your website data is stored on our servers. We may access this data solely for the purpose of providing support, maintenance, security monitoring, and performing backups as part of our service.
3. How We Use Your Information
We use your personal data for the following purposes:
To Provide Services: Processing your orders, delivering products, managing your hosting, and completing development projects.
To Communicate: Responding to your inquiries, providing support, and sending service-related notifications.
To Send Updates: Notifying active clients about important updates, security notices, and service changes related to products or services they use.
To Improve Our Services: Analyzing website usage to improve user experience and our offerings.
To Comply with Legal Obligations: Meeting our legal and regulatory requirements.
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on the following legal grounds:
Contract: Processing necessary to fulfill our contract with you (e.g., delivering services you purchased).
Legitimate Interest: Processing necessary for our legitimate business interests (e.g., improving our services, website analytics), where your rights do not override those interests.
Consent: Where you have given explicit consent (e.g., subscribing to our newsletter). You may withdraw consent at any time.
Legal Obligation: Processing necessary to comply with legal requirements.
5. Third-Party Services
We share your data with the following third-party service providers who assist us in operating our business:
Paddle.com — Payment processing. When you make a purchase, Paddle collects and processes your payment information. Paddle acts as the Merchant of Record. See Paddle’s Privacy Policy.
Google Analytics — Website analytics. We use anonymized IP addresses. See Google’s Privacy Policy.
Omnisend — Email communications. Used to send service updates to active clients. See Omnisend’s Privacy Policy.
CloudFlare — CDN and security services for our website and hosted client sites. See CloudFlare’s Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Cookies
We use minimal cookies on our website:
Essential Cookies: Required for the website to function properly (e.g., session management).
Preference Cookies: Store your preferences, such as dark mode/light mode setting.
Analytics Cookies: Google Analytics cookies to understand website usage. These can be blocked without affecting website functionality.
We do not use advertising or marketing tracking pixels.
Managing Cookies: You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.
7. Data Storage and Security
7.1 Where We Store Data
Your data may be stored in one or more of the following locations based on your geographic region and service requirements:
- Europe: Germany
- North America: Virginia, USA
- Asia-Pacific: Singapore
For hosting clients, server location is determined based on your target audience to ensure optimal performance.
7.2 Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data in transit
- Secure server infrastructure with firewalls
- Regular security updates and monitoring
- Access controls limiting who can access personal data
- Regular backups stored securely
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Data Retention
Client Data: We retain your personal data for the duration of our business relationship and for one (1) year after your service ends or account is closed.
Contact Form Submissions: Retained for one (1) year unless a business relationship is established.
Hosting Backups: Daily backups are retained according to our backup policy and deleted on a rolling basis. Upon service termination, backups are deleted within 30 days.
Analytics Data: Google Analytics data is retained according to Google’s data retention settings.
We may retain data longer if required by law or to protect our legal interests.
9. Your Rights (GDPR)
If you are in the European Economic Area (EEA), you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal retention requirements.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Request your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [YOUR EMAIL]. We will respond within 30 days.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with a supervisory authority in your country of residence.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws.
When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Transferring to countries with adequate data protection (adequacy decisions)
- Using service providers who are certified under recognized frameworks
11. Children’s Privacy
Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
For significant changes, we will make reasonable efforts to notify you via email or a prominent notice on our website.
We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:
IDEOLOGIX MEDIA
Ul. Ilindenska 10
Kicevo, North Macedonia
Email: info [at] ideologix.com
Website: ideologix.com